99xo Privacy Policy – How We Protect Your Data

1. Overview

99xo is a gaming and sports betting platform built for Pakistani players. When you use our platform — whether to place a cricket bet, join a Live Casino session, play Bingo, or manage your account — we process certain personal data to make that service work properly, keep your account secure, and comply with our internal anti-fraud and responsible gaming obligations.

We do not collect data for the sake of it. Every category of data we collect serves a specific purpose, and we only retain it for as long as is reasonably necessary. We do not sell your personal data to advertisers, data brokers, or any other commercial third parties.

This policy is written in plain English so every player can understand it without needing a legal background. If something is not clear, or if you have a specific question about how your data is handled, contact our support team at any time via live chat or email.

2. Data We Collect

We collect different types of data depending on how you interact with the platform. Below is a summary of the main categories:

We do not collect sensitive personal data such as biometric data, health information, or financial information beyond what is necessary for payment processing and identity verification. We do not collect data from social media profiles or third-party data aggregators.

3. How We Use Your Data

Your data is used only for legitimate purposes directly connected to providing the 99xo service. Specifically, we use your data to:

• Create and manage your account — verifying your identity, maintaining your account balance in PKR, and keeping your profile accurate and up to date.
• Process deposits and withdrawals — routing payments through JazzCash, Easypaisa, Raast, bank transfer, and other supported Pakistani payment channels.
• Deliver the gaming service — running cricket and PSL betting markets, Live Casino tables, Bingo rooms, and all other platform features.
• Maintain platform security — detecting and preventing fraud, account takeovers, duplicate registrations, and irregular betting patterns.
• Provide customer support — responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Send service communications — important account notifications such as deposit confirmations, withdrawal updates, password change alerts, and promotions you have opted into.
• Responsible gaming — monitoring account activity to identify patterns that may suggest a player needs support, and enabling the use of deposit limits, session reminders, and self-exclusion tools.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players use the platform and identify areas for improvement.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an account is flagged by our automated systems for unusual activity, the case is reviewed by a member of the team before any action is taken.

4. Data Sharing

99xo does not sell your personal data. We do not share your information with advertisers or commercial third parties for marketing purposes. There are limited circumstances in which we share data, and all are necessary to operate the platform safely and properly:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners require relevant payment details to process your deposits and withdrawals. These providers have their own data protection obligations.
• Identity verification providers — where we use a third-party service to assist with document or identity verification, the minimum necessary data is shared for that purpose only.
• Technology and hosting providers — the technical infrastructure that runs 99xo may involve third-party cloud or hosting services. These providers operate under data processing agreements and cannot use your data for their own purposes.
• Fraud prevention and security — in cases of suspected fraud, money laundering, or criminal activity, relevant data may be shared with appropriate parties as part of an investigation.
• Legal compliance — if we receive a valid legal request requiring disclosure of certain data, we will comply with that obligation to the minimum extent required.

In every case where data is shared with a third party, it is shared only to the extent necessary for the specific purpose, and those parties are expected to handle it responsibly and securely.

5. Payments and Security

All financial transactions on 99xo — including PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and card payments — are processed over encrypted connections. We apply industry-standard security measures to protect payment data at every stage of the transaction.

• Full card or wallet credentials are never stored on 99xo's own servers. Payment data is handled by our payment processing partners who operate under applicable security standards.
• All connections between your device and 99xo are protected with TLS/SSL encryption, meaning data transmitted during login, deposit, and withdrawal is not readable by third parties in transit.
• Your account is protected by a password you set at registration. We strongly recommend using a unique, strong password and not sharing it with anyone. 99xo support staff will never ask you for your full password.
• We monitor account access for suspicious behaviour such as logins from unusual locations or devices. If we detect something that looks irregular, we may temporarily restrict account access and ask you to verify your identity before proceeding.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact support immediately via live chat so we can act quickly to protect your funds and data.

6. Cookies and Tracking

99xo uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a straightforward breakdown of what we use and why:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, maintain your betting slip, and ensure the site loads correctly. You cannot opt out of these without breaking core platform features.
• Functional cookies — these remember your preferences such as language settings, preferred sport view, or Bingo room settings, so you do not have to reset them every visit.
• Analytics cookies — we use anonymised analytics data to understand which pages and features are used most, how long sessions last, and where players encounter problems. This helps us improve the platform. This data does not identify you personally.
• Security cookies — these help detect and prevent fraudulent activity by identifying unusual patterns in platform interaction.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the platform normally. For mobile app users, similar tracking technologies may be used within the app to provide the same functions described above.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure, to handle any outstanding disputes, fraud investigations, or other obligations that may arise after you stop using the platform.

• Active account data — retained for the full duration your account is open. You can access your transaction history, bet records, and account details at any time from within your account.
• Post-closure data — after an account is closed, core account and transaction records are retained for a reasonable period as a precaution against fraud-related investigations and to fulfil any outstanding financial obligations.
• Support records — chat transcripts and email exchanges are retained for a reasonable period to support quality assurance and dispute resolution.
• Marketing preferences — if you opted in to receiving promotional communications, this preference record is kept until you opt out or request deletion.

When data is no longer required and there is no legitimate reason to retain it, it is securely deleted or anonymised so it can no longer be linked back to you.

8. Your Rights

As a 99xo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:

We will respond to all data rights requests as promptly as possible. In some cases we may need to verify your identity before processing the request to ensure we are releasing data to the correct person.

9. Minors

99xo is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm at registration that they are 18 or older.

If we discover or have reasonable grounds to believe that an account belongs to a person under 18, that account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated data will be deleted or anonymised as appropriate.

If you are a parent or guardian and believe a minor has registered on 99xo using your details or their own, please contact support immediately so we can investigate and take action. We take under-age access very seriously and will act quickly in all such cases.

10. Changes to This Policy

99xo may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted on this page with an updated "Last updated" date at the top. Significant changes — particularly those that affect your rights or how your data is processed — may also be communicated via account notification.

Your continued use of the platform after a policy update is posted constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may request account closure and deletion of your data by contacting support. We recommend reviewing this page periodically so you are always aware of how your data is handled.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please get in touch with the 99xo team:

• Live Chat: Available 24/7 from any page on the 99xo platform — the fastest way to get a response.
• Email: [email protected] — for formal data requests and privacy concerns, please include your account username and a clear description of your request.
• FAQ: The FAQ page covers common questions about accounts, data, and payments.

We aim to acknowledge privacy-related queries within 48 hours and resolve them as quickly as possible. For formal data access or deletion requests, please allow a reasonable period for identity verification and data retrieval before the response is completed.